We value all our customers and want you to be happy with your purchase. If for any reason you are not happy with your items, all full priced items can be returned for an online store credit including purchases made with Afterpay.

Please observe our policy as follows:

  • Items can be returned within 21 days from the date of purchase for Australian orders, 30 days for international orders
  • Items must be received in their original condition - unworn, unwashed, tags still attached.
  • Items must not smell of perfume/deodorant or makeup stains, please take good care when trying on your items.
  • Sale items & custom made orders are not accepted for return.
  • Due to hygiene concerns the accessories (earrings, face masks etc) cannot be returned unless faulty.
  • Items that do not meet these criteria or are non-returnable will be rejected and sent back to the customer at customer’s own expense.

How To return an item

1. Log in our Returns Centre with your order number and email address stating your reason for return.
2. Please wait for our email approval confirming your return with the RMA return number (*).
3. Write down RMA# on your order invoice and place the invoice inside the parcel. Post it back to us at:
FIRST DESIGN
71 AUBURN RD
AUBURN, NSW 2144
AUSTRALIA
4. Hold on your return tracking number so you can keep an eye on your parcel as we are not responsible for missing returns. You will receive an email as soon as we receive your items & when your store credit is issued. 

    *Please note: (for AU customers only)
    We can generate a return label for you to send your item(s) back to us at a flat rate of $8.95. This amount will be deducted from your returns amount when your return is processed. Please contact us via info@firstdesign.com.au to get a return label.

    All returns using this method will be sent back to us via standard Australia Post.

    Extra Information

    Unfortunately, We do not offer exchanges.

    If you ordered a size that does not fit, we will issue you a store credit within 2 working days after receiving and inspecting your return. Should the item still be available in your required size, you can purchase it with your store credit. Regrettably, we cannot hold items for exchange while we wait for your item to be returned.

    Need it urgently? please contact us at info@firstdesign.com.au, we will provide you with the best possible option. 

    Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free shipping.

    Unfortunately, we don't offer refunds for change of mind or incorrect choice of sizes and colours. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.

    Please note below reasons are NOT considered defects:

      • Colour variation from product photos
      • Slight design variation from product photos
      • Minor imperfections, e.g. loose threads, crease marks, and etc.
      • Self-inflicted damage to the product e.g self-inflicted cut, fabric tear while trying on etc
      • Customer's subjective opinions on product quality and preference.
      • Quality not up to expectation
      • Item does not fit and we have sold out in your preferred size.
      • Do not like the item

    We abide closely by the Australian Fair Trading, please see link below https://www.business.gov.au/info/run/fair-trading/warranties-and-refunds

    We take great pride in the quality of our products; therefore all items are thoroughly inspected before leaving our warehouse. However, in the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you have purchased, please contact us immediately at info@firstdesign.com.au.

    Please provide photos detailing the faults, the order number, and the faulty/incorrect item. Refund, replace, repair or exchange goods in the case of a manufacturing fault.

    We do our best to display the true colour of our garments online, however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.

    Please note that if fault is only realised after being worn, refunds will not be given .

    We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return and Store credit as soon as it is ready. If you do not receive a Store credit within this period, please check your junk mail or email us info@firstdesign.com.au
    • Store credit cannot be transferred to another person or account
    • Purchases made with store credit is not eligible for free shipping
    • Store credit cannot be used in conjunction with any other promo code
    • Store credit never expires .
    Please note: If you paid for shipping at the time of your original order, you will not be credited the cost of shipping.Your store credit will have shipping costs deducted from the full amount.

    We are not responsible for any lost or damaged returns/packages during transit.