Shipping Information

Shipping & Delivery Information

As the COVID-19 situation is continually changing we advise you to refer to our delivery partner's updates, Australia Post, on both domestic and international postage here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

Please note: that Australia Post is currently experiencing delivery delays at this time. 
We do need to advise that there are some impacts to our Express and International post services. EXPRESS post service will continue to be the fastest postal delivery option for our customers and as per the advice of Australia Post they will continue to prioritise these deliveries. However Express may not be delivered next business day every time. For INTERNATIONAL post service there may be delays due to flight cancellations and government restrictions brought about by COVID-19. Don’t worry though! We are working with our partners to move as quickly as possible!
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We use Australia Post Express for all Australian orders which mean orders will arrive the next business day within the express post network (Australian capital cities and major metro areas). For regional areas outside the express post network, please allow 2-3 days for delivery. Goods will be delivered on business days. 
Location Cost Estimated Delivery Time
 Aus Express Free - order over $75
$9.95 - order under $75

Next day (Metro Areas)

2 -3 business days (Regionals area)
NZ Express Free - order over $150
$15 - order under $150 		2 - 5 business days
USA & Canada Free - order over $200
$29 - order under $200 		3 - 10 business days
Everywhere Else Free - order over $200
$29 - order under $200		 3 - 14 business days

*These are only estimates. Depending on your location, it may take longer
For more information, please contact your local Post Office. 

*Please note that orders placed during sale periods and may take extra time to process.

(We post from Auburn 2144, NSW)

Taxes and Duties on International Orders:

All prices on First Design are in Australian dollars. For international customers, the prices quoted DO NOT include your local sales taxes or import duties - please contact your local customs office for further information. You may need to pay customs or import duties for your order, once it reaches your destination country. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. 

As per the Australian Export Regulation, businesses are required to declare the exact value of all items and identify the order as dutiable.

Any customs and duties taxes which may be incurred are not the responsibility of First Design as these charges are out of our control and we have no way of predicting what they may be. Customs policies vary widely from country to country.

Incorrect addresses 

Customers are responsible for entering the correct shipping address, we encouraged customers to check them prior to submitting an order. We only post items to given addresses. Once a package has been shipped, we cannot redirect it. First Design is not responsible for, nor able to refund or replace orders.

Return to sender 

If your package is marked as undeliverable or return to sender, a reshipping fee will be required.


Please Note: By placing an order with First Design, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to us. This also applies to any shipments that are refused by you at delivery. First Design will not be responsible for lost or stolen parcels or parcels delayed in transit.