SHOP NOW. PAY LATER. INTEREST FREE.

PAY FOR YOUR PURCHASES OVER FOUR SIMPLE INSTALMENTS

Afterpay enables you to pay for your purchases over four equal installments, interest free! This allows you to pay when it suits you best

HERE’S HOW IT WORKS

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Select Afterpay as your
payment method at
checkout

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Complete your checkout in
seconds and enjoy your
purchase straight away

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Pay over 4 equal
installments with no
additional fees

ALL YOU NEED IS

- An Australian credit or debit card

- To be over 18 years of age

- An Australian resident address

Faq

1. What is Afterpay?

Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

2. How do I use Afterpay?

Just shop on firstdesign.com.au and check out as normal. At checkout, choose the Afterpay payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – easy!

3. Where can I use Afterpay?

Afterpay can only be used on purchases made on the firstdesign.com.au website.

4. Can I use Afterpay if I’m an international customer?

Afterpay is only available to customers with an AUD billing address. Customers with international billing addresses will not be able to create an Afterpay. account

5. How does the Afterpay payment schedule work?

Afterpay customers have to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

6. What if I can’t pay an Afterpay installment?

A $10 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional $7 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Terms here.

7. When will my items be delivered if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from firstdesign.com.au Visit our Shipping page for more information.

8. Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, there is currently a maximum order value of $1k however this may differ from customer to customer depending on their capacity to repay. Please see more information about this here.

9. Can I use another form of payment with Afterpay?

Yes, you may also use a firstdesign.com.au gift card or promotional code with Afterpay to pay for your purchase.

10. What products are not eligible for Afterpay?

Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

11. How do I return or exchange an item purchased with Afterpay?

Afterpay returns follow our standard return process. Use our online returns portal to print a firstdesign.com.au returns label. Please note, refunds for Afterpay will be refunded from firstdesign.com.au to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to afterpay.com

12. Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs here and check out Afterpay’s Privacy Policy found here. *Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $10 with an additional $7 fee added after 7 days if payment is still unpaid.

CUSTOMER SERVICES

If you still have another question and need to get in touch, please follow this link:help.afterpay.com

Afterpay is unavailable to App Customers.

See further details here.