FREQUENTLY ASKED QUESTIONS

How can I return my item(s)?

Go to our Returns Centre here: Returns Centre

Do you ship overseas?

Yes, we ship internationally.

What currency the prices are in?

Our prices are in Australian dollars (AUD).

What payment options do you accept?

We accept Paypal, Credit card, Afterpay.

How do I know what size to choose?

All our items are in Australian sizing. However, if the garment is small or large-made, we will state this in the product description. We provide a rough sizing chart on each product page. If you still have specific questions about the fitting of an item or measurement guideline, please email us we will be more than happy to help.

I need to change something on my order, how can I do that?

If you need to change your order, please contact us immediately at info@firstdesign.com.au. We generally process orders within 2 hours and once we have processed your order for shipping, we will unable to make any changes.

I like something but it's out of stock, what can I do?

Contact us at info@firstdesign.com.au or DM your item information via our Facebook/Instagram pages. We will send out an email if we get more in.

Can I order sizes and colours for my bridesmaids?

Yes, you can but for selected styles only. Contact us for more information. 

How does Store Credit work?

When returning an item, you will receive Store Credit with no expiry date via email to use for the next purchase.

Can I use online Store Credit at physical store?

No. Online store is a different department to the physical store. Return for your orders will only be processed directly through our online store.

Can I return or exchange items that were purchased on sale? 

No. All final sale items cannot be returned or exchanged. please see our full Return policy.