We value all our customers and want you to be happy with your purchase. If for any reason you are not happy with your items, you can return them to us for free (AUS customers only). International orders are not eligible for free return. All full priced items can be returns for an online store credit including purchases made with Afterpay.
Please observe our policy as follows:
- Items can be returned within 21 days from the date of purchase for Australian orders, 30 days for international orders
- Items must be received in their original condition - unworn, unwashed, tags still attached.
- Items must not smell of perfume/deodorant or makeup stains, please take good care when trying on your items.
- Sale items & custom made orders are not accepted for return
- Items that do not meet these criteria or are non-returnable will be rejected and sent back to the customer at customer’s own expense.
- We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return and Store credit as soon as it is ready. If you do not receive a Store credit within this period, please check your junk mail or email us info@firstdesign.com.au
How To return an item
1. Log in our Returns Centre with your order number and email address stating your reason for return
2. Please wait for our email approval confirming your return with the RMA return number and the shipping label to print out immediately.
3. Write down RMA# on your order invoice
4. Place the invoice inside the parcel (can use the same one were sent in) and the label to attach to the outside of your parcel. Post It back to us.
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Please note that all returns using this method will be sent back to us via standard Australia Post.
