We value all our customers and want you to be happy with your purchase. If for any reason you are not happy with your items, all full priced items can be returns for an online store credit including purchases made with Afterpay.
Please observe our policy as follows:
- Items can be returned within 21 days from the date of purchase for Australian orders, 30 days for international orders
- Items must be received in their original condition - unworn, unwashed, tags still attached.
- Items must not smell of perfume/deodorant or makeup stains, please take good care when trying on your items.
- Sale items & custom made orders are not accepted for return
- Due to hygiene concerns the accessories (earrings, face masks etc) cannot be returned unless faulty.
- Items that do not meet these criteria or are non-returnable will be rejected and sent back to the customer at customer’s own expense.
How To return an item
2. Please wait for our email approval confirming your return with the RMA return number (*).
3. Write down RMA# on your order invoice and place the invoice inside the parcel. Post it back to us at:
71 AUBURN RD
*Please note: (for AU customers only)
We can generate a return label for you to send your item(s) back to us at a flat rate of $8.95. This amount will be deducted from your returns amount when your return is processed. Please contact us via firstname.lastname@example.org to get a return label.
All returns using this method will be sent back to us via standard Australia Post.